A: Usually, yes. However, Royal Mail do not garantee a 'Next Working Day' delivery on Saturday. Orders placed during the week will of course be delivered 'Next Working Day'

Q: What is next working day delivery exactly?

A: If you place your order on a weekday either by telephone or website before 1pm we can normally get your order to you the next day. The only exception here is when ordering on a Friday where Royal Mail will still try to delivery your order on Saturday but it is NOT guaranteed. The charge for this service is set at £4.60 and covers most orders up to 2 kilo's for regular inland UK delivery. If you have a large order or offshore / remote delivery destination, we may contact you to inform you of the potentially amended delivery routine.

Q: OnSolar lamps have regular B22 Bayonet Cap or E27 Edison Screw base fitting but does that mean they will fit into the popular equivalent AC light fittings?

A: Yes! All you have to do is remove the standard three (or two pin) AC plug and connect to your 12V DC power supply. N.B: Light fittings with built in dimmer circuits will not work. We recomend fitting a suitably rated fuse for protection in case of short circuit or overload. If you are unsure about undertaking such a conversion please ask a local electrician for some guidance.

Q: What kind of battery should I use and does it have to be 12V?

A: Yes, your battery or supply will need to be nominally rated at 12V DC. The size of the battery is not so critical but will determin the 'run time' you will get before potentially running out of power. As a rough guide one of our 11W lamps uses just under 1 amp so a 10 amp (Ah / amp hour) battery would give about 10 hours before being completely flat! Please Do Not use other voltage batteries or power sources such as 6V or 24V with our lamps.

Q: Obviously, lamps / light bulbs are quite fragile items - can I be sure they will get to me in one piece?

A: Yes. We always use quality packaging to ensure all items are safe during transit.

Q: IF I recieve my item and it doesent work or has been damaged during shipping, can I get a refund or replacement?

A: We appreciate being informed of any problems as soon as possible. Please test your lamps as soon as you recieve them and let us know right away if you have a problem. Please bear in mind lamp polarity before reporting a defective lamp.

Q: Can I buy wholesale / trade?

A: YES. Contact us with your official company details and requirement and we will be happy to quote for your project large or small. Business enquiries are welcome. Sorry, no eBay.

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