Delivery
/ P&P / Shipping Charges
All prices at OnSolar.co.uk
are in UK POUNDS Sterling GBP. We aspire to
100% stock availability. Occasionally demand
may mean that we have run low on certain stock
items or have had to wait longer than anticipated
for new stock to arrive. If we are out of stock
of a particular item at the time of your order
we will still endeavour to deliver your order
within 28 days. The waiting time for new supplies
can be variable, as we are dependent upon our
suppliers. On the rare occasions that the waiting
time is going to be longer than a couple of
days, you will be e-mailed with the option of
continuing to wait or cancelling the order.
Please ensure you have supplied a correct and
valid e-mail address and / or daytime contact
telephone number.
We may occasionally discontinue certain items
or change the specification and / or the items
appearance without prior notice. However, If
this is likely to effect the items purpose,
suitability and / or sizing, we will notify
you and make the amended information available.
Under all circumstances, if significant delay
in dispatch is anticipated due to unexpected
late arrival of stock, serious weather problems,
etc, you will be notified and given the option
to cancel your order.
Please note:
Bank Holidays will cause delay to delivery due
to non postal delivery & non order processing
on the days affected.
1)
Standard inland UK delivery is charged at £2.35
(Up to a maximum 2 kilo's) Sent via Royal Mail,
delivery normally within 2 to 5 working days
(signature required).
- Orders must be received by us before 1pm
in order to be processed for same day dispatch
- Goods ordered after 11.00AM Saturday will
not be despatched until Monday.
- Orders with a total weight
over 2 kilo's may be subject to a further
charge of £2.25 - we will contact you
if this applies.
2) Express 'Next
Working Day' inland UK delivery is charged at
£4.60 (Up to a maximum
2 Kilo's) Next working day made before 1pm for
orders placed before Midday Mon-Fri (signature
required).
- Orders must be received by us before 1pm
weekdays in order to be processed for same
day dispatch.
- Orders placed after 1.00 (PM) Friday cannot
be guaranteed and may not arrive until the
following Monday morning.
Some orders may be sent using a Courier service
- these also require a signature for delivery
(delivery may be made between 8am and 5pm).
- Orders with a total 'packed'
weight over 2 kilo's will be subject to a
further charge - we will contact you if this
applies.
3) Customers
requiring delivery on Saturday (within mainland
UK) with package
weights over 2 kilo's: please
note that these may be subject to a further
surcharge to cover the high cost of this special
service - we will contact you if this applies
to your order. If in doubt please call or email
us before placing your order. Normally this
will only apply to large orders for multiple
items.
4)
Orders made from within Europe (the 'EU')
delivery (shipping)
is charged at £7.50.GBP.
- Orders
with a total shipping weight over 1 kilo may
be subject to a further charge, you will contacted
if this applies to your order. Please allow
7 days for delivery. We cannot guarantee to
make delivery on a particular day.
5)
International orders (outside of Europe or the
'EU')
i.e USA, THIS
SERVICE SUSPENDED and CURRENTLY
UNAVAILABE.
- Orders
with a total shipping weight over 1 kilo may
be subject to a further charge, you will contacted
if this applies to your order. Please allow
10 days for delivery. Delivery cannot be guaranteed
to be made on a particular day. N.B. Some
world destinations are subject to restricted
or non availability of certain delivery services
from the UK, if this becomes apparent you
will be contacted prior to final processing.
General
information for customers ordering from outside
the UK.
All
electrical goods are certified to UK / EU specification.
Please
be aware that imported goods can be subject
to restrictions and / or additional charges
in some countries. Any payment received in Non
UK currency must include the equivalent of £10.00
GBP to cover bank exchange charges. Overseas
customers please use the following link to check
the exchange rate for your order total:
http://www.xe.com/ucc/
All items and products
remain the property of Tara’s
Choice Limited until full and final
payment is received.
All
customers please ensure…
The details you provide OnSolar.co.uk for the
purpose of ordering or purchasing goods or services
are correct, that the credit or debit card you
are using is your own and that there are sufficient
funds to cover the cost of the goods or services
ordered. If you supply incorrect or inaccurate
address details and your order is returned to
us as a result of this, a charge will be made
for re-delivery.
Undelivered / returned
items - Please note…
If we have attempted to deliver your goods via
Royal Mail Recorded or Special delivery and
the goods are returned to us as you were not
home and failed to pick up the goods within
the time limits imposed by the post office,
we will treat this as a cancelled order and
we will make a charge to cover our costs in
sending these goods out to you. You will also
be charged postage at our current tariff if
you require the goods to be redelivered.
We regret that we cannot be held responsible
if the post office has failed to notify you
of an attempted delivery. You will need to take
this up with the local sorting office.
In the unlikely event that your goods have been
lost in transit, we are unable to refund or
resend goods until our enquiries have been completed.
This can take up to 15 working days, as a trace
will need to be issued to track your goods.
In most circumstances this will be resolved
sooner.
N.B.
We do not reimburse any P&P charges once
an item has gone out for delivery.
Recieved
incorrect items...
If we have sent out
an incorrect item, please contact us without
delay and we will instruct you how
to return the item back to us. We will send you
the correct item at no further P&P charge
but will charge the full item cost
until we receive the returned, incorrect
item back in our warehouse. Once the incorrect
item has been accepted back (in undamaged, as
new condition), we will issue a refund including
your return P&P costs.
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