Delivery
/ P&P / Shipping Charges
Please note that although OnSolar.co.uk
will attempt to process order requests as normal,
we cannot guarantee that goods will reach you
according to regular delivery schedules. Severe
weather conditions we are presently experiencing
may randomly cause delay in delivery to various
areas in the United Kingdom and abroad.
::
Inland UK Customers :: 06/11/09 - Strike
action has been suspended by Royal Mail. However,
Strike Action may once again cause delays /
problems in the NEW YEAR (unless Royal Mail
are able to make a lasting agreement with their
staff). This is in addition to the chaos that
has already been caused by random and 'full
on' postal strikes across the UK. As this action
has caused delays for our customers, we have
added further delivery options using Parcel
Force (who say they are NOT affected by the
industrial action). Whilst being more expensive
at £7.70 - for 24 hour (Next Working Day)
or £6.70 for a 48 hour service, this does
ensure timely delivery of the items you require
in the event Royal Mail are on strike. N.B:
Parcel Force do not make delivery on Saturday
so if ordering on Friday, you will not receive
goods until Monday.
:: International Customers ::
Ireland, USA, Australia, etc... Please be aware
that your order could be subject to delay due
to Royal Mail continue Strike / industrial action.
If you decide to proceed with your purchase,
you will need to bear in mind that you may not
receive your goods for 2 or 3 weeks, possibly
even longer. Please contact us if you require
a special shipping quotation.
The above information overrides our
regular postal / shipping arrangements whilst
Royal Mail strikes are in effect. Ordering details
and deadlines remain as stated below.
All
prices at OnSolar.co.uk include VAT at the prevailing
rate. We aspire to 100% stock availability.
Occasionally demand may mean that we have run
low on certain stock items or have had to wait
longer than anticipated for new stock to arrive.
If we are out of stock of a particular item
at the time of your order we will still endeavour
to deliver your order within 28 days. The waiting
time for new supplies can be variable, as we
are dependent upon our suppliers. On the rare
occasions that the waiting time is going to
be longer than a couple of days, you will be
e-mailed with the option of continuing to wait
or cancelling the order. Please ensure
you have supplied a correct and valid e-mail
address and / or daytime contact telephone number.
Manufacturers
occasionally discontinue certain items without
prior notice. We have no control over this but
will let you know if we are no longer able to
fulfil your order.
Under all circumstances,
if delay is anticipated you will be notified
and given the option to cancel your order.
1)
Standard inland UK delivery is charged at £2.35
(Up to a maximum 2 kilo's) Sent via Royal Mail,
delivery normally within 2 to 5 working days
(signature required).
- Goods ordered after 11.00AM Saturday will
not be despatched until Monday.
- Orders with a total weight
over 2 kilo's may be subject to a further
charge of £2.25 - we will contact you
if this applies.
2) Express 'Next
Working Day' inland UK delivery is charged at
£4.60 (Up to a maximum
2 Kilo's) Next working day made before 1pm for
orders placed before Midday Mon-Fri (signature
required).
- Orders placed after 3.00 (PM) Friday cannot
be guaranteed and may not arrive until the
following Monday morning.
Some orders may be sent using a Courier service
- these also require a signature for delivery
(delivery may be made between 8am and 5pm).
- Orders with a total weight
over 2 kilo's are subject to a further charge
of £2.25 - we will contact you
if this applies.
3) Customers
requiring delivery on Saturday (within mainland
UK) with package
weights over 2 kilo's: please note that
these may be subject to a further surcharge
to cover the high cost of this special service
- we will contact you if this applies to your
order. If in doubt please call or email us before
placing your order. Normally this will only
apply to large orders for multiple items.
4)
Orders made from within Europe (the 'EU')
delivery (shipping)
is charged at £6.00.GBP.
- Orders
with a total shipping weight over 1 kilo may
be subject to a further charge, you will contacted
if this applies to your order. Please allow
7 days for delivery. We cannot guarantee to
make delivery on a particular day.
5)
International orders (outside of Europe or the
'EU') i.e
USA, THIS SERVICE SUSPENDED
CURRENTLY UNAVAILABE.
- Orders
with a total shipping weight over 1 kilo may
be subject to a further charge, you will contacted
if this applies to your order. Please allow
10 days for delivery. Delivery cannot be guaranteed
to be made on a particular day. N.B. Some
world destinations are subject to restricted
or non availability of certain delivery services
from the UK, if this becomes apparent you
will be contacted prior to final processing.
General
information for customers ordering from outside
the UK.
All
electrical goods are certified to UK / EU specification.
Please
be aware that imported goods can be subject
to restrictions and / or additional charges
in some countries. Any payment received in Non
UK currency must include the equivalent of £10.00
GBP to cover bank exchange charges. Overseas
customers please use the following link to check
the exchange rate for your order total:
http://www.xe.com/ucc/
All items and products
remain the property of Tara’s
Choice Limited until full and final
payment is received.
All
customers please ensure…
The details you provide OnSolar.co.uk for the
purpose of ordering or purchasing goods or services
are correct, that the credit or debit card you
are using is your own and that there are sufficient
funds to cover the cost of the goods or services
ordered. If you supply incorrect or inaccurate
address details and your order is returned to
us as a result of this, a charge will be made
for re-delivery.
Undelivered / returned
items - Please note…
If we have attempted to deliver your goods via
Royal Mail Recorded or Special delivery and
the goods are returned to us as you were not
home and failed to pick up the goods within
the time limits imposed by the post office,
we will treat this as a cancelled order and
we will make a charge to cover our costs in
sending these goods out to you. You will also
be charged postage at our current tariff if
you require the goods to be redelivered.
We regret that we cannot be held responsible
if the post office has failed to notify you
of an attempted delivery. You will need to take
this up with the local sorting office.
In the unlikely event that your goods have been
lost in transit, we are unable to refund or
resend goods until our enquiries have been completed.
This can take up to 15 working days, as a trace
will need to be issued to track your goods.
In most circumstances this will be resolved
sooner.
N.B.
We do not reimburse any P&P charges once
an item has gone out for delivery.
Recieved
incorrect items...
If we have sent out
an incorrect item, please contact us without
delay and we will instruct you how
to return the item back to us. We will send you
the correct item at no further P&P charge
but will charge the full item cost
until we receive the returned, incorrect
item back in our warehouse. Once the incorrect
item has been accepted back (in undamaged, as
new condition), we will issue a refund including
your return P&P costs.
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